All invoices and charge card statements will reflect the parent company name of
LM Innovations, Inc., PO Box 890, Lake Hopatcong, NJ 07849.
TERMS - WHOLESALE:
All major credit cards are gladly accepted. Credit limits are the discretion of LMI . Credit accounts will be established on a Net 30 basis upon the submission and approval of the LMI credit application. Higher credit limits will be considered upon submission of additional credit information, as requested by LMI. Open account privileges will be maintained for those customers whose payments are received by LMI within 30 days of the respective invoice/shipping date. Invoices are past due after 31 days. If an account is not kept current, we reserve the right to take actions such as, but not limited to: denial of credit, requiring prepayment of orders, imposing credit limits or instigating bill collection by a third party.
TERMS - Utilities – Government – Universities:
We may give instant credit to all bona fide utilities, both private and municipal; established industrial accounts; governmental agencies and public universities. Purchase orders are required and must be faxed to LMI sales upon prior approval.
TERMS – RETAIL:
All Orders must be prepaid via check or credit card. Mail all checks to: LMI - PO Box 890, Lake Hopatcong, NJ 07849
SALES TAX :
Sales taxes will be added to all orders shipped to New Jersey and Nevada , unless re-sale/exempt form is on file before shipping.
Market fluctuations and occasional errors make it necessary for us to reserve the right to change prices without notice. All accounts must pay in U.S. Dollars.
All accounts shall be Pre-Paid or Net 30 days. Interest at the rate of 1 ˝% per month will be charged on all accounts unpaid 30 days after invoice date.
Invoices may be paid using one of three methods:
1. All major credit cards are gladly accepted on orders less than $2,000.00
2. Payment by check drawn from an account at a U.S. bank, denominated in USD.
3. Wire transfer denominated in USD. Bank charges are the customer's responsibility at wire origination. Contact Customer Service for our bank information.
Our minimum order amount for credit sales is $500.00. Minimum on all credit card sales is $20.00.
Shipments are F.O.B. Carson City, NV or Lake Hopatcong, NJ. Shipping charges are prepaid and added unless other arrangements are made by customer prior to shipment.
No materials will be accepted for return after 30 days. Standard products must be un-opened. All custom product sales are final. Cut-to-Size products (i.e. cables, tubing, etc) are not returnable. To return merchandise, contact our sales staff for an RA number. Please note: The RA number must be on the outside of return carton or the receiving department will not accept it. Freight Charges are non-refundable.
Freight Damage - Please be sure to inspect the shipment very carefully before you sign for delivery. Inspect the packaging, and if possible, open the packaging and inspect the product inside for hidden damage. If you notice any signs of damage, note them in detail on the delivery ticket. Then, we recommend that you refuse delivery and contact us immediately, so we can make arrangements for a replacement, if applicable. If you do sign for and accept delivery of a damaged item, we can not guarantee you a replacement. Once you sign, you take responsibility for any claims that may need to be placed with the freight carrier. Refusing delivery protects you from this hassle. If you have any questions about freight policies, please do not hesitate to contact us via email or at (800) 909-4564. If there is no visible or obvious damage (carton appears acceptable at delivery and no damage is noted on delivery receipt), but you discover broken items after opening, call the LTL Carrier within two (2) business days of receipt for instructions in placing a Concealed Damage Claim. Typically, a LTL Carrier will not give you 100% replacement value when filing a concealed damage claim and we will not assume the difference. You are responsible for verifying the condition of your merchandise upon receipt. Please inspect it carefully for shipping/handling damage prior to signing the delivery receipt. Carrier freight claims are paid directly to you, the consignee, all claims for damage or loss must be filed with the Carrier. The name, address and phone number of the LTL Carrier is on the bill of lading given to you at the time of delivery. If the information is not there, request if from the driver or call your local phone directory operator for the information. For UPS or FedEx act as follows: If the package is obviously damaged, you can refuse delivery. Call us immediately so we can initiate the replacement process. Any damage found after opening your boxes and examining the merchandise should be reported to us within one (1) business day to expedite the replacement process.
Electrical Products, Snow Melt or Heat Trace Cables and/or Accessories and Controls & any Chemical Products can not be returned.
We are unable to accept aeration systems, diffusers, Aeration or Dock Bubbler™ tubing for return, due to EPA restrictions.
Any materials accepted for return will be subject to a 18% restocking charge and must be returned unused in original packaging.
Chemical Products: All sales are final and returns are not permitted. Buyer is responsible for any and all permits required.. Please contact your State Fish &Game, DEP or EPA before ordering. All Chemicals are sold by LM, Inc. in Carson City NV, with LMI as agent.
LMI warrants its products to be free from defects in materials & workmanship. The exclusive remedy for defective materials or workmanship is limited to replacement of defective products returned to LMI Manufacturing within: